new programme of events....

We've enjoyed working with our Fire Service colleagues for many years and, though we say it ourselves, we've received very good feedback on the training events that we run.  However, rather than rest on our laurels and churn out the same events all over again, we have decided to totally revamp and update our programme for 2010. 

We hope you like it.

training venues will be determined by delegate requirements

 

Performance Management

All our training events are relaxed, informal and interactive.  We hope you will join in and say what you think!

As regionalisation hits Control Centres, the new Contact Centre NVQs reflect more modern ways of working. 

Tell me about it!

managing standards and

giving feedback

(22nd January 2010)

confronting poor performance

(10th February 2010)

rolemaps and competent pay

(19th March 2010)

how to motivate people

(2nd July 2010)

managing time and

minimising stress

(14th October 2010)

Starting early 2010

Level 4 Management Development Programme

This will consist of a series of 9 one day workshops.  If participants attend each of the workshops and also complete workplace assignments it will result in them achieving level 4 Management and Leadership NVQ.

Here is an overview of the workshops, the detail will be designed to suit the individual participants:

• Introduction to the Award and planning to achieve it (including cross mapping to rolemaps)

• Your role and responsibilities - including innovative 'business development planning' linked to a realistic assessment of people and financial resources

• A close look at leadership, what is it and have we got it - how can we enhance our skills and build productive working relationships

• Managing people, motivation, discipline and team building

• Health and safety and our role in this

• Dealing with 'change' and understanding the impact on our people

• Customer service - what this means in the Fire Service environment, identifying ways to improve standards and raise the profile of our team/department

• Personal and professional development

• Mop up workshop - finalising our qualifications and celebrating success!

Assessors will be in attendance on each of the workshops to provide one to one guidance and support.

It will be necessary for assessors to visit delegates at their place of work on at least one occasion.

This programme can be run in-house for groups of up to ten managers, and will be cross-mapped to individual rolemaps.

evaluating our personal impact

(4th March 2010)

IPDR interviewing skills

(21st April 2010)

team briefing and influencing

(16th September 2010)

understanding the impact

of change

(11th November 2010)

project planning and implementation

(10th December 2010)

introduction to management and leadership NVQs

(28th January 2010)

professional discussion as an assessment method

(6th May 2010)

up to date thinking for IVs

(14th May 2010)

up to date thinking for assessors

(16th June 2010)

For delegates with a need to demonstrate competence either against rolemaps or NVQs, 'evidence gathering' opportunities can be made available  - just ask.

preparing for external QA visits

(4th February 2010)

streamlining processes and procedures

(7th April 2010)

providing top class support to assessors and verifiers

(14th July 2010)

a close look at the QCA

Code of Practice

(17th September 2010)

how does your paperwork measure up?

(28th October 2010)

annual networking event

(10th December 2010)

getting started as a trainer

(3rd February 2010)

moving from instructing to facilitating

(7th April 2010)

mentoring and coaching skills

(4th June 2010)

a new take on learning styles

(9th September 2010)

internal consultancy skills

(5th November 2010)

management development tools

and questionnaires

(9th December 2010)