new programme of events....

We enjoyed working with our Fire Service colleagues during 2007 and, though we say it ourselves, received very good feedback on the training events that we ran.  However, rather than rest on our laurels and churn out the same events all over again, we have decided to totally revamp and update our programme for 2008.  We hope you like it.

training venues will be determined by delegate requirements

 

Performance Management

All our training events are relaxed, informal and interactive.  We hope you will join in and say what you think!

As regionalisation hits Control Centres, the new Contact Centre NVQs reflect more modern ways of working. Tell me about it!

managing standards and giving feedback (11th January 2008)

confronting poor performance

(8th February 2008)

rolemaps and competent pay (20th March 2008)

how to motivate people

(4th July 2008)

managing time and minimising stress (16th October 2008)

New for 2008

Level 4 Management Development Programme

This will consist of a series of 9 one day workshops.  If participants attend each of the workshops and also complete workplace assignments it will result in them achieving level 4 Management and Leadership NVQ.

Here is an overview of the workshops, the detail will be designed to suit the individual participants:

• Introduction to the Award and planning to achieve it (including cross mapping to rolemaps)

• Your role and responsibilities - including innovative 'business development planning' linked to a realistic assessment of people and financial resources

• A close look at leadership, what is it and have we got it - how can we enhance our skills and build productive working relationships

• Managing people, motivation, discipline and team building

• Health and safety and our role in this

• Dealing with 'change' and understanding the impact on our people

• Customer service - what this means in the Fire Service environment, identifying ways to improve standards and raise the profile of our team/department

• Personal and professional development

• Mop up workshop - finalising our qualifications and celebrating success!

Assessors will be in attendance on each of the workshops to provide one to one guidance and support.

It will be necessary for assessors to visit delegates at their place of work on at least one occasion.

This programme can be run in-house for groups of up to ten managers, and will be cross-mapped to individual rolemaps.

evaluating our personal impact

(4th March 2008)

IPDR interviewing skills

(24th April 2008)

team briefing and influencing

(11th September 2008)

understanding the impact of change (13th November 2008)

project planning and implementation

(11th December 2008)

introduction to management and leadership NVQs (30th January 2008)

professional discussion as an assessment method

(1st May 2008)

up to date thinking for IVs

(9th May 2008)

up to date thinking for assessors (20th June 2008)

For delegates with a need to demonstrate competence either against rolemaps or NVQs, 'evidence gathering' opportunities can be made available  - just ask.

preparing for external QA visits (6th February 2008)

streamlining processes and procedures (4th April 2008)

providing top class support to assessors and verifiers

(10th July 2008)

a close look at the QCA

Code of Practice

(18th September 2008)

how does your paperwork measure up?

(30th October 2008)

annual networking event

(18th December 2008)

getting started as a trainer

(1st February 2008)

moving from instructing to facilitating (11th April 2008)

mentoring and coaching skills

(5th June 2008)

a new take on learning styles

(9th September 2008)

internal consultancy skills

(7th November 2008)

management development tools and questionnaires

(9th December 2008)