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new
programme of events.... |
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We enjoyed working with our Fire Service
colleagues during 2007 and, though we say it ourselves, received very good
feedback on the training events that we ran. However, rather than
rest on our laurels and churn out the same events all over again, we have
decided to totally revamp and update our programme for 2008. We hope
you like it.
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Performance Management |
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All our training events are
relaxed, informal and interactive. We hope you will join in and say
what you think! |
As regionalisation hits Control
Centres, the new Contact Centre NVQs reflect more modern ways of working. Tell me about it! |
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managing standards
and giving feedback (11th January 2008)
confronting poor performance
(8th
February 2008)
rolemaps and
competent pay (20th March 2008)
how to motivate people
(4th July 2008)
managing time and
minimising stress (16th October 2008) |
New for 2008
Level 4 Management Development
Programme
This will consist of a series of 9 one day
workshops. If participants attend each of the workshops and also
complete workplace assignments it will result in them achieving level 4
Management and Leadership NVQ.
Here is an overview of the workshops, the
detail will be designed to suit the individual participants:
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Introduction to the Award and planning to
achieve it (including cross mapping to rolemaps)
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Your role and responsibilities - including
innovative 'business development planning' linked to a realistic
assessment of people and financial resources
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A close look at leadership, what is it and
have we got it - how can we enhance our skills and build productive
working relationships
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Managing people, motivation, discipline
and team building
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Health and safety and our role in this
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Dealing with 'change' and understanding
the impact on our people
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Customer service - what this means in the
Fire Service environment, identifying ways to improve standards and
raise the profile of our team/department
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Personal and professional development
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Mop up workshop - finalising our
qualifications and celebrating success!
Assessors will be in
attendance on each of the workshops to provide one to one guidance and
support.
It will be necessary for
assessors to visit delegates at their place of work on at least one
occasion.
This programme can be run
in-house for groups of up to ten managers, and will be cross-mapped to
individual rolemaps. |
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Management Development |
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evaluating our personal impact
(4th March 2008)
IPDR interviewing
skills
(24th
April 2008)
team briefing and
influencing
(11th
September 2008)
understanding the impact of change
(13th November 2008)
project planning
and implementation
(11th
December 2008) |
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Assessor and Verifier CPD |
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introduction to management and leadership NVQs (30th January
2008)
professional discussion as an assessment method
(1st May 2008)
up to date thinking for IVs
(9th May 2008)
up to date thinking
for assessors (20th June 2008) |
All of our courses are run by experienced
professionals who understand the Fire Service.
For delegates with a need to demonstrate competence
either against rolemaps or NVQs, 'evidence gathering' opportunities can be
made available - just ask. |
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NVQ Centre Coordinator CPD |
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preparing for
external QA visits (6th February 2008)
streamlining
processes and procedures (4th April 2008)
providing top class support to assessors and verifiers
(10th July 2008)
a close look at the QCA
Code of Practice
(18th September 2008)
how does your paperwork measure up?
(30th October 2008)
annual networking event
(18th December 2008) |
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Courses
for HR and Training Professionals |
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getting started as a trainer
(1st February 2008)
moving from
instructing to facilitating (11th April
2008)
mentoring and coaching skills
(5th June 2008)
a
new take on learning styles
(9th September 2008)
internal consultancy skills
(7th November 2008)
management development tools and questionnaires
(9th December 2008) |
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